Turnaround time is currently 2 to 3 weeks
Guarantee

If your strap ever gets ruined or fails for any reason I will replace it expediently and free of charge. This guarantee includes: Use, misuse, abuse, exposure, the need to burn your strap for warmth, your dog eating it in a fit of rage... whatever. If it's ruined I will replace it, no questions asked (unless the story sounds interesting).

Return Policy

If for any reason you are not satisfied with your strap I will replace it, free of charge, as many times as it takes until you are satisfied. If I'm unable to make a strap that satisfies you I will refund your money in full.

This policy is meant to cover returns and exchanges on new straps (please see Trial Period below), not as you get new watches, your tastes in straps change over the years etc.

Trial Period

When you receive your strap, if you don't like it PLEASE: Wear it! Wear it for a week or two, get used to it, see if your opinion changes, get it wet, put leather lotion on it, distress it, whatever! If you still don't like it after all that... just let me know. I will replace it with a different one.